How to Ensure your Business Leaves a Stellar First Impression
You’ve certainly been there. You’re in the car on the way to do an errand at a business you’ve never previously shopped at. But when you pull up towards the parking lot, the space seems barren and the only form of greenery present is a distressed looking flowerbed or two.
After stepping out of your car, you receive a shock when you feel something quickly hit the toe of your shoe. Upon investigation, you notice you’ve just inadvertently kicked an empty litre bottle of soda about 20 yards, and that the piece of litter isn’t the only one of its kind in the vicinity. In
fact, the parking lot could use a good clean up, with receipts and food waste scattered about it.
The memory that we at Tier One Lawn Care just conjured up for you, while not chilling, definitely left a bad taste in your mouth. Although you may not have been entirely put off by the experience, did you ever visit that business again?
Were going to take a guess that the answer is no. The reason for this being that businesses who work hard to ensure that their storefront looks visually appealing will always earn more repeat customers than the ones that don’t.
It is for this good reason that we share our top tips for making sure your business leaves a stellar first impression:
Touches of Nature
Nobody can deny the breathtaking beauty of a well-kept garden or lawn. In Canada, the winter drags on so long that during the summer months, people love to see vibrant plants and lush greenery wherever they go. Therefore, it is wise for businesses big and small to ensure that there is always at least a touch of nature outside their shop.
If your commercial property boasts a large parking lot with plenty of room to install flowerbeds, hedges, or trees - get moving! If you simply have a modest storefront, however, consider going the route of potted plants, such as adding a hanging basket or two outside the front door.
Keep it Clean
There is nothing more repulsive to customers of your store than a dirty parking lot. Although it may seem like an arduous task, all storefronts must be kept swept and sometimes even washed. Furthermore, litter problems are a top customer complaint that must be avoided at all costs. Fortunately, it isn’t difficult to keep the issue at bay by installing plenty of garbage receptacles and doing daily clean ups of your property.
At Tier One Lawn Care, we deeply understand the landscaping needs of all of our clients and each of our team members is immensely passionate about providing excellent and cost-effective service. With our commercial landscape maintenance and litter removal services, we will go above and beyond to guarantee that the exterior of your business sets the tone for a positive experience for all of your customers, both new and returning. If you’re interested in learning more about our wide variety of
services, contact us today!
Questions to ask before hiring a Landscaper
Ah, summertime, the season where all the neighbourhood green thumbs finally get the chance to enjoy the view of all their unique plants in bloom. While winter leaves a sheet of snow covering up the beauty of your property, the warmer months are the ones that allow you to showcase your finest front
lawn to anyone who wanders by.
However, not everyone who enjoys boasting a gorgeous household exterior also likes to get his or her hands dirty in the garden. In this case, most people opt to move in the direction of hiring a landscaping
company to get the job done.
As with hiring any type of contractor, it’s imperative that you do your homework before handing off the future of your lawn and garden to just anyone.
The following are Tier One Lawn Care’s top questions to ask before hiring a landscaping company:
What is your Process?
This is a big one. It may seem like a simple question, however, the response you receive will speak volumes towards the quality of workmanship you can expect to see from the company. A diligent and respectable landscaper will take no issues in providing you with both a strict timeline for the project and a detailed plan for its execution. If you’ve been in talks with a landscaper and he or she has been communicating in vague terms and is always beating around the bush – you’d be wise to not allow that company anywhere near yours!
How Diverse is your Team's Knowledge?
When it comes to landscaping, there are different experts who specialize in unique aspects of the process. For instance, if you’re simply looking for a company to maintain your lawn and keep your hedges looking crisply trimmed, you probably don’t require a seasoned horticulturist on the
team. On the other hand, if you’re looking to remove some trees from your property or plant new ones, you’ll probably need an arborist on board.
Are you Insured?
Heavy lifting and complex machinery are a dangerous pair when a landscaping company isn’t insured. As a customer, you want your contractors number one priority to be safety – no exceptions. If they are not insured, you run the risk of being held liable for any injuries or accidents that occur on your property – a risk you certainly don’t want to take.
Fortunately, any reputable and renowned landscaping company knows that in order to run an efficient and successful operation, they must ensure that they have a skilled team of dedicated professionals working for them who will go above and beyond the call of duty to provide clients with eye-catching
lawns and gardens.
At Tier One Lawn Care, our cutting edge process allows us to consistently satisfy our customers with our gold standard results. If you’re looking for a reliable landscaper to elevate the appearance of your yard, drop us a line today to learn more about our wide variety of services!
Top Workplace Safety Tips Every Employee Should Know
When it comes to workplace safety, cutting corners is unacceptable. While accidents do happen, they are often caused by lack of education.
In fact, employees look towards those in managerial positions to judge how they can behave when on the clock. If those in leadership positions aren’t doing their best to ensure that their employees are properly trained in how to maintain workplace safety standards, injuries will continue to occur.
Therefore, Tier One Lawn Care is here to share some of the top workplace safety tips that we believe every employee should know:
Posture is everything
Avoiding a back injury on the job is simple when you practice proper posture. If your duties involve lifting, ensure that you’re practicing proper form and lift with your arms and legs. Furthermore, avoid contorting your spine into twisting shapes when handling heavy items.
Ensure you Receive proper Training before using Machines
When you’re operating complex machinery, it’s imperative that you know what you’re doing. Seems like elementary information, right? Unfortunately, each year there are thousands of workplace injuries involving machinery that staff were not effectively trained to use.
Take your Break
When fatigue hits, accidents occur – simple as that. This is why you must take your scheduled breaks with no exceptions. Staying alert on the job is far easier when you’ve allowed your brain to relax and also when you’ve eaten, which you can’t do when you’re constantly performing workplace duties.
Inform your Boss of any Unsafe Conditions
If you notice any potentially unsafe conditions at your workplace, you must take action towards informing your boss and your coworkers of the issue. It is required by law that your boss fixes the issue promptly and does not put you or any of your coworkers in harms way.
Don your Hard Hat!
Ok, so maybe you don’t have to wear a classic yellow hard hat, but if your job requires you to wear any form of safety equipment, you must. That goes for safety goggles, masks, and even earplugs.
At the end of the workday, you want to go home with the satisfaction that you put in an honest days work. Having to carry concerns about workplace safety conditions into your home is a burden that you do not need to bear. If you feel unsafe at work, it’s imperative that you speak to your supervisor.
However, we at Tier One Lawn Care believe that knowledge is power, and we hope that by brushing up on the aforementioned workplace safety tips, you feel empowered to perform your job as carefully as possible.
Believe us when we say that we understand how important it is to practice workplace safety. Landscaping is a line of work that involves a great deal of heavy lifting and machine operation. If you’re looking to hire a landscaping team that always goes above and beyond to ensure workplace safety standards are being honoured on the job, contact us at Tier One Lawn Care today!
Top Methods for enabling your Garden to Thrive this summer
A vibrant and healthy garden is the foundation of any household exterior. There are few feelings quite so sweet as sitting on your back porch in the summer heat with a glass of lemonade and good company, while taking in the view of your stunning garden.
Attaining this reality, however, requires valuable insider knowledge on how to plant, grow, and maintain a blooming garden. Fortunately, at Tier One Lawn Care, our dedicated team of landscapers are experts in achieving this. Allow us to share with you our insider tips on how to enable your garden to thrive this summer:
Learn about your Plants Needs
In order to be able to flourish, individual plants require specific conditions to
be present where they are planted. While some plants need excessive sunlight and heat to grow, others require a cooler climate.
Your backyard isn’t mobile, so it’s imperative that you learn about what kinds of plants can do well in the conditions that are present on your property.
Furthermore, in addition to shading and light requirements, not all plants take the same amount of water. Therefore, you must be knowledgeable about how to properly care for your unique plant before scheduling your in-ground sprinkler system.
Know your Soil
A healthy garden is not possible without the presence of rich and nutritious soil. There are certain soil pH levels, however, that can assist in plant growth. Unfortunately, a time may come when the nutrient profile of your soil is less than optimal. If this should happen, you can supplement it with fertilizer, the backbone of many suburban gardens.
Ensure that you’re fully equipped
Depending on the size of their backyard gardens, gardening tool repertoires vary from household to household. While a humble gardener with a few budding beds may need only a few tools, if you’re planning to plant an expansive and eye-catching garden, it’s important that you’ve gone to your local hardware store and picked
up every piece of equipment you need.
Hire a Professional Landscaping Company
While being elbow deep in soil is considered one of the finer things in life by any green thumb you talk to at your local nursery, not everyone has the time or resources to plant and maintain their own garden.
We at Tier One Lawn Care understand that although our clients may truly wish that they possessed the knowledge necessary and the hours in a day to plant a prospering garden, it’s not a realistic goal for many.
That’s where we come into the picture. Our hard working, results driven team takes immense pride in being able to provide our clients with their dream gardens in time for summer. If you’re interested in learning more about the services we have to offer, contact us today so that we can break ground and bring all your garden dreams to fruition.
Tier One- How to Prepare your Garden for Summer Time
Green thumbs, the time of year you’ve been patiently awaiting all winter has finally arrived – gardening season. As dedicated landscapers, we at Tier One Lawn Care fully understand the perennial mourning
you experience when you see your flowerbeds die off at the end of the season. However, we also understand that every year, springtime provides your backyard with a blank canvas, open to be painted in whatever gardening style you choose.
If you’re yearning to sit outside in your yard and be surrounded by an impeccable landscape, here are our top tips for preparing your garden for the summer time:
Create a Plan, and Stick to It
For many, gardening can be a completely overwhelming experience. There are a myriad of floral choices to be made, and that’s just the beginning! Figuring out what type of soil to purchase to prepare your designated gardening area is another task, and actually planting exists in a whole other ballpark.
That is why it is imperative that before you head off to your local garden centre, you have drafted a comprehensive plan for how you want your project to roll out, so that you don’t get in over your head. This will save you time, energy, and even money in the long run.
Educate yourself on Plants
Regardless of your expertise, many plants cannot survive in certain types of climates. Therefore, you would be wise to read up on the popular plants that thrive in your geographical location. Furthermore, while your climate will be instrumental in the growth, or lack thereof of your plants, you’ll also need to be aware of how much sun and wind your plants will be exposed to in your backyard. While some thrive in partially shady conditions, others need a plethora of sun exposure. Furthermore, delicate
plants will not do well in heavily windy conditions.
Hire a Trusted Landscaping Company
Planting your garden yourself is a fantastic way to connect with the earth and truly help your vision become realized. However, at Tier One, we understand the ins and outs of how to plant the perfect garden due to years of experience. For many, hiring a landscaper is the right choice, as it allows them to have their dream garden without the added pressure of having to learn all the intricacies of gardening themselves.
If you feel you’d prefer to forgo having to learn about the nitty gritty gardening world this year, or simply know that you don’t have the time in your schedule to do so, contact us today at Tier
One Lawn Care so that we can begin planning how we’re going to create your personal garden of Eden!
Tier One- Why Choose Tier One Lawn Care
Property can be a striking reflection of its owner. Similar to the way in which interior design provides an avenue for homeowners to showcase their personal taste, stunning exterior design is a surefire way to leave a lasting first impression on anyone passing by or visiting your home.
If you’re looking to kick your properties aesthetic appeal up a notch, hiring a seasoned and results-driven landscaping company like Tier One Lawn Care is the natural move to make. Here’s why you should choose Tier One’s trusted team to get your next landscaping job done:
Leading Experts in the Field
In order to do a remarkable job landscaping, you must possess a wealth of horticultural knowledge. At Tier One, all of our team members have extensive background knowledge in everything from seeds and plants, to soils and grass, so that you can trust that your plants won’t struggle to survive in your backyards unique climate.
As landscaping trailblazers, we understand the importance of using state of the art equipment and machines to do our work. Due to this, we are able to conduct our business with increased efficiency, much to our clients delight.
Unfortunately, there are a handful of landscaping companies that are out for one thing – your money. Landscaping scams are a huge threat to those who are unaware of the warning signs, and even honest landscapers occasionally overcharge their clients. At Tier One, we believe that having a quality garden should be accessible to everyone, and our affordable prices reflect this.
At Tier One, we don’t cut corners when it comes to your landscape. However, due to our deep understanding of what it takes to get the job done, we can provide our clients with accurate timelines that detail how long the job will take to complete.
Therefore, if you’re considering doing your own landscaping job in your free time with minimal experience, it is perhaps a more efficient idea to hire our team that can provide you with the backyard of your dreams in a much shorter period of time.
Day in and day out, we live and breathe landscaping. Thus,our team is always privy to any new and exciting landscaping trends that are sweeping the nation, and we can implement them seamlessly into your exterior design.
At Tier One, each and every one of our team members is immensely passionate about the art of landscaping. While painters have their canvases and writers have their notebooks, landscapers have their gardens. It is our commitment to providing high-quality results that drive our clients to
continue working with us time and again. If you’re confident in your decision to choose Tier One Lawn Care for all of your landscaping needs, contact us today!
Tier One – The Imperative Keys to Enhancing your Businesses Curb Appeal
Ah, first impressions. They can make or break your opinion of a person or place, especially commercial businesses. When your storefront looks sloppy, it’s a direct representation, whether accurate or not, of the quality of service that your business conducts and provides for customers and clients.
If you think about it for a moment or so, you’ll likely be able to recall times when you’ve encountered unsightly overgrown weeds and litter in the parking lot of a store you were entering.
Unfortunately, customers are more likely to recall and share their negative experiences with a business than positive ones. Therefore, it is immensely important for commercial property owners to maintain their grounds and ensure that their curb appeal is top notch.
Here are a few imperative keys to enhancing your businesses curb appeal:
While you have no power over whether someone litters on your business’s property, you can certainly hire someone to ensure that it getspicked up promptly. Landscaping companies are heavily popular for a variety of their services, including daily, weekly and monthly litter pick up. If you choose to work with a standup team known for their exceptional workmanship, you can rest easy knowing that your property is pristine and leaving your customers and clients in awe.
Keep it Swept
Dirt on a white sidewalk sticks out like a sore thumb. So, while it is a simple strategy, consistently sweeping your property parking lot and sidewalk is an enormously effective way to sharpen the image of your business in your customers’ minds.
At Tier One, we believe that tall grass should grow wild, but only in the forest. If your business has a lawn, why would you do anything but keep it crisply cut? The good news is that if you don’t possess the time to get the job done yourself, you can simply hire a landscaping team to assist you
in this regard.
Upgrade your Green Space
Nobody appreciates the look of an overgrown garden, and that includes uneven hedges! If your business boasts flowerbeds or bushes, it is your job as the owner to ensure that they are well maintained. Furthermore, if you have empty storefront space, we highly advise that you install some shrubbery to take advantage of the opportunity it provides you with!
While this information may feel overwhelming at first, keeping a stunning storefront isn’t all that difficult when you’ve got a stellar team of landscapers, like us at Tier One on your side. We promise to work tirelessly to realize your vision of how you’d like your property to appear to all that pass by. If you’re interested in learning more about our wide selection of services, contact us today!
Our top 4 Promises to Clients
At Tier One, we strive tirelessly to provide our loyal clients with top-notch service in order to cultivate a rapidly growing community that is passionate about landscaping. We understand what it takes to satisfy clients, and whenever a prospective one inquires about what type of service they can expect from our team, we’re quick to inform them of our top 4 pillars of service:
Although most companies claim to take immense pride in the quality of their workmanship, it can often be an act put on to seduce the public into purchasing their product or service. The telltale sign that a company actually conducts their business with integrity is whether or not they have repeat customers. If you can’t find any testimonials on their website, try to conduct your own research online to find out what clients are saying. At Tier One, we have a high customer-retention rate that echoes our dedication to the quality of our landscaping jobs time and again.
In order to provide our clients with masterful landscaping results, our team is constantly challenging itself to remain on the forefront of innovation in our field. As trailblazers in our industry, innovating our practices drives and motivates us to strengthen our services wherever and whenever we can.
Each client of ours receives the same level of impeccable service that has come to be known as the Tier One standard. Without a doubt, we are firm believers in not cutting corners. Our team is committed to providing exceptional service to every job we take on, big or small, and commercial or residential.
As part of our dedication to our quality of service, we provide all of our clients with monthly reports. It is within these detailed papers that we highlight information about each and every job we do. This includes everything from the dates we were on site, to the tasks we completed, to even the work we are projecting to complete in the oncoming month.
Spring has arrived and summer is just around the corner, therefore, now is the ideal time to begin considering what your seasonal landscaping goals are. If you’re ready to make your residential or commercial landscape dreams come true, you’ve come to the right place. Allow us to be the team to bring those ideas to fruition and drop us a line today so we can begin the exciting process!
How to Spot a Landscaping Scam
The unfortunate truth about searching for a new landscaping company to take over and tend to the needs of your property is that there is always the risk of running into a scam. Finding the right crew
for the job can already be difficult enough, but additionally having to keep your eyes peeled for seedy types is another concern.
Finding a hardworking and honorable landscaping team is imperative to the overall quality of a job. While most companies perform their duties as requested, there are a few that will agree to help elevate the quality of your lawn and disappear after collecting your money.
Hiring a contractor who frequently scams customers is something that can be easily avoided if you are equipped with the knowledge necessary to spot one of these offenders.
Here are the top warning signs that you’re dealing with a fraudulent landscaping company:
They Hire Shoddy Subcontractors
You thought one team was coming over to enhance your curb appeal but instead, the crew you hired to do the job contracted it out to a subcontractor who failed to take the time to do a good job.
This is an insidious way that some landscaping companies take on more work (and accept more money from customers) without having to actually expend their resources on it. They are experts at convincing you that they will be working tirelessly day in and day out to make your lawn care dreams come true. However, they only plan to give your job to a less experienced and less expensive subcontractor - leaving you with a landscaping mess to clean up when all is said and done. To avoid this, simply ask the landscape company you are hoping to do business with whether or not they use subcontractors.
They Ask for Large Sums of Money Upfront
The golden rule here is this: If a landscaper requests that you pay them in full before any work has been completed, you need to run in the opposite direction. This is the classic scam story that you’ve certainly heard before, but when you’re on the phone with a charismatic and well-versed con man you may fall right into the trap. The bottom line is – don’t make excuses for a landscaper who is asking for large sums of money upfront. Period.
They fail to provide you with a Written Estimate
Get everything on paper, every time. Although many initial conversations with a landscaper may occur over the phone or via email, it’s imperative that you ensure you obtain a written copy of the estimate that you both have agreed upon. Otherwise, you might just find yourself being asked to fork over far more money than you budgeted for.
When hiring a landscaping company, you want to be confident that you’re working with the best in the business. We at Tier One hope that with this knowledge, you can successfully spot the red flags that denote a company is being dishonest. If you’re looking to hire a team of reliable landscapers with a proven track record of success, contact us today so that we can get the ball rolling on all of your landscaping needs.
Handling a Snow Day as a Business Owner 101
During the winter season, the elements can have an immense impact on our daily lives in a way that they do not in the summertime. For business owners, this means you must have a plan for those days when the weather decides to pile on a little extra inconvenience into your life.
Frigid temperatures can disrupt far more than your body heat. The heavy snowfall that can occur during the winter has the power to dismantle infrastructure and affect the everyday comings and
goings of local businesses.
Furthermore, the hazardous ice that can form in this weather in parking lots and storefronts can pose a serious threat to your staff and clientele. Therefore, it is highly advised that you as a business owner have a failsafe plan to handle snowy days.
Here is Tier One’s foolproof guide to handling a snow day:
Place Signage Outside
If you notice that your storefront is quite icy and could pose potential danger to your customers and workers, you need to make sure they are aware. The ideal way to get the message across is to put out signage that tells your clients and staff members to tread carefully.
Rely on your Resources
Got a bag of salt in the back? Have a free employee and a snow shovel? It’s time to put them to use! While this is only a very short-term remedy to your snow and ice problem, using your company’s manpower to make the walkway up to your store less hazardous is far better than doing nothing at all. Shovel a path for your customers and ensure that it is salted profusely to minimize the risk of injury that the weather is creating.
Contact a Snow Removal Service
Last but certainly not least, it’s vital that you don’t try to battle the elements on your own. Snow removal is a serious business, and hiring a snow removal service could make the difference between an accident occurring outside of your store and all of your customers remaining safe despite the weather conditions.
At Tier One, we take our commercial winter plowing and salting services extremely seriously. We recognize the danger that these menacing elements bring forth, and do everything in our power with our advanced machinery and dedicated team to ensure that your customers and workers remain safe despite the weather.
If you’re looking for a trustworthy team with a track record of high customer retention and high quality workmanship, contact us today to learn more about our snow removal services!
Why Business owners must keep their properties maintained
Becoming the owner of a business is an exciting and challenging endeavour. Taking your passion and turning it into a professional pathway is one of the greatest things that anyone can achieve – regardless of whether they are owners of a business or not.
However, unlike those who work in an office building, business owners have a unique responsibility that most people do not – having to maintain a property. The importance of carrying out this obligation cannot be overstated. Unmaintained landscapes appear sloppy, and even more importantly, as a property owner the onus is on you to ensure that your customers and employees remain free from harm when on your premises.
Business owners must take extra caution to ensure that their parking lots and sales floors are safe, because if someone is injured on their property, they can be found liable for any injuries.
The best course of action you can take is to employ preventative strategies to keep your property looking crisp, attractive, and also free from anything that can cause potential harm.
Not sure where to begin? Fortunately, we at Tier One Lawn Care have a couple of tricks up our sleeves to assist you in transforming your business into a safe environment for any and all clients who enter it:
Commercial Winter Plowing and Salting
Ice, snow, and salt – oh my! Unfortunately, the elements typically associated with the winter season do not do business owners any favours when it comes to keeping their properties free from danger. Hazardous ice patches are notorious for causing slip and fall injuries, and heavy snowfall can cause a host of issues.
It is with this in mind that we offer commercial winter plowing and salting services, so that you can have the peace of mind of knowing that your clients and staff are free from harm the moment they arrive in your parking lot.
Commercial Landscape Maintenance
First impressions are paramount to the continuation of a relationship. Therefore, it’s vital that as a business owner, you ensure that your commercial landscape impresses all those who arrive on it. Overgrown weeds, uneven landscapes, and rampant litter are just a few of the things that can cause customers and clientele to make snap judgements about the quality of your business.
Fortunately for our clients, our landscape maintenance services and litter removal programs that are carried out by our trusted team can upgrade and revitalize any commercial property by kicking its curb appeal up a notch!
A clients’ experience at your business starts before they even enter the front door. As a business owner, you’re keenly aware of how imperative it is to maintain not just the interior of your establishment, but the exterior as well. If you’re looking to work with a
landscaping team known for their hard work, dedication, and high-quality service, you’ve come to the right place. Drop us a line today so that we can get the ball rolling on any and all the commercial landscaping services you require.
Tier One’s Most Popular Winter Services
Grounds maintenance is a 24/7/365 kind of job. Regardless of the season, or whether or not you are taking care of a commercial or residential property, you always need to stay focused on your property’s landscaping needs.
At Tier One Lawn Care, it is our mission to provide our clients with gold standard service on each and every project we work on. From small residential gardening, to large commercial property jobs – we strive to reach the ultimate levels of customer satisfaction.
So, from sweltering summers to frigid winters, you can count on us to provide you with all of your landscaping needs.
However, since we’re currently in the middle of a snowy Toronto winter, we thought we’d keep you informed about our winter services that are in high-demand this time of year:
Commercial Winter Plowing and Salting
One of the most important things that a business owner can ensure he or she does for their commercial property is to plow the snow and salt the pavement. Customer and staff member safety is vital for a business to operate smoothly and free of injuries on the premises.
Our dedicated team recognizes this, and during the winter we see a high level of demand for our commercial winter plowing and salting services. We make it our top priority to ensure that there are no hazardous conditions on your property, such as ice patches, heavy snow banks, or dangerous icicles hanging.
In addition to the former ice and snow removal services, we also offer a variety of other useful assistances throughout the entire calendar year, such as:
Upscale Residential Landscape Maintenance: We offer everything from lawn care, hedge trimming, tree pruning, and lawn treatments.
Commercial Landscape Maintenance:
Our services are for all business owners whose grounds need anything from simple maintenance to large-scale upgrades.
Condominium Ground Maintenance:
This service is designed specifically to enhance your condominiums curb appeal, which in turn can increase the value of the property.
Daily, Weekly and Monthly Litter Pick Up:
There are few things worse than walking through a parking lot riddled with litter, which is why we offer programs that discard garbage from any parking stalls, roadways, walkways, entrances and landscape areas.
At Tier One Lawn Care, we are enormously dedicated to ensuring that every single one of our clients is completely satisfied with our work. Through quality control, unwavering integrity and innovation, we only hope that we can continue to maintain our high customer retention rate and continue to service properties across Toronto.
If you’re interested in any of the aforementioned winter services that we offer, contact us today for a consultation!
A Message from Tier One Lawncare
As we continue to grow, each new day offers a chance for us to work together, pursue new opportunities and improve upon the past. We establish in-depth relationships with our clients by learning their needs, challenges and goals firsthand, so that we can offer tangible solutions with a candid perspective. We continue to manage our business around the evolving needs of our clients, so that we can be at the forefront of change and deliver value-because value is what our clients deserve.